Previously we opened a current bank account with CIMB. The person in charge was Mr Din. He was a nice guy, although he did promoted some of the benda-benda alah macam card credit and bank loan, his approach was acceptable. Still can see that he was a gentleman.
Then few days later, when it was time to collect the checque book etc, since Mr Din wasnt around, we were entertained by the other CIMB staff..yang sungguh *&^.... Apart from tak menerangkan dokumen apa yang dia suruh sign (luckily im literate enough), he was very pushy and annoying. Sungguh hampeh. Asyik memaksa orang ambil kad kredit walaupun dah cakap tanak. Pastu kept mentioned
"Habis tu, tanak tolong saya la nih? Kitorang dapat komisen kalau blabla...tolongla apply blabla.."Sungguh tak profesional! Annoying kan? Agaknya dia nak tolong bayar annual n registration fee kut.
================================
Secondly, ada satu kaunter yang mana orang akan menyerahkan segala borang kat situ before dibawa ke kaunter. It took them
more than 3 hours for us to actually being called. No kidding. Pergi selepas zohor, almost 6.20 baru selesai. So slow and very inefficient! Nak keluarkan duit -nak buka akaun - nak tutup akaun, semua kena proses kat situ terlebih dahulu.
================================
Thirdly, finally when it was our turn untuk diproses, ada seorang staf ambil my bio-electronic. Ambil cap jari via that scanner. A girl pegang my thumb, and letakkan kat scanner tu, as usual. Sekali, fail. "Data not found". Dua kali fail. Dia pun dah macam malas nak kerja. I asked her to do it again, kali ketiga pun fail juga. And she gave a very "good" solution minta buat pengesahan identiti dengan surat beranak. Heaven yes! Nowadays, everybody "bring" their birth certificate everywhere they go. Katanya, tanpa birth certificate, application kena tangguh dulula. (Mind you, kitorang dah tunggu 3jam tau)
Annoyed betul. So i asked her to allow me to scan my bio-ID by myself, without her holding my hand or fingers. Predictably, "DATA MATCHED!"
Terus that girl proceed our application tanpa soal apa-apa...I asked her to do my bio-ID by myself, sbb semua bio-ID untuk orang sebelum tuh pun failed. Aduh dik~ to use a machine yang simple macam tuh pun fail. Macamana lerr boleh kerja bank nih?
=================================
Finally, last week, while we were in CIMB jalan ampang, nak buat overdraft, some mis-information happened that later, my husband had to go to Ampang Park to settle the overdraft kat sana. Sesiapa yang pernah ke kawasan kedutaan kat jalan ampang tu akan tau betapa teriknya jalan pada pukul 10 pagi hingga 5petang kat kawasan tuh. So memandangkan kitorang dah seret Aisyah ke sana ke mari di tengah terik, i decided to wait for him inside the bank. Alas, it wont take too long. Lagipun bank tu takder orang sangat, just 3 pelanggan jer rasanya waktu tu.
Aisyah merengek-rengek sikit sebab dah penat berjalan di tengah panas tadi, sian dia. Dari pukul 8 pagi diheret ke sana-sini. Mungkin dia pun dah mengantuk. I was trying to calm her by reading something from the available 'brochure' for her. Biasalah budak bila dah mengantuk, kept on merengek. So i slow talked her and tried to 'get her to sleep'...I, myself, was tired, apatah lagi budak kecil berumur dua tahun, kan?
Tiba-tiba seorang guard yang kurus keding berbangsa India datang
"Cik, boleh keluar tunggu di luar?"I was stunned!!
What a rude and unprofessional way to treat a customer.
Waktu tuh I was really2 tired, and really2 angry..sampai tak tercakap apa terus keluar dari kawasan bank. Ada seorang pelanggan lelaki kat situ, juga terkejut dan pandang-pandang si jaga tuh. Matanya bulat jer speechless.
That was an awful and ugly incident. THANKS CIMB, FOR HIRING UGLY AND UNTALENTED PEOPLE TO WORK FOR YOU. FOR THIS I AWARDED THE
UGLIEST SERVICE AWARD FOR 2009 TO CIMB. BAD AND VERY BAD.
I could have said something to that jaga, to express my anger. Or maybe lodge a complaint kat pegawai bank. But at that time, I WAS SO TIRED, AND I PITY AISYAH... so i decided not to think of that incident anymore. I brought her to play outside the bank compound, bawah lindungan bayang-bayang sekelompok pokok. Takut Aisyah panas. Case closed.
================================
I am no longer angry. Hehe. It's amazing how lately, saya cuma akan marah paling lama sejam macam tu sahaja (Err, marah and merajuk lain kan..hehe)
Prinsip saya mudah sahaja.
People call for its like.
Kalau kita anggap orang yang minta tolong kat kita dengan benda-benda remeh sebagai 'menyusahkan', kita tak akan berpeluang untuk jumpa orang yang bersedia membantu kita tanpa rasa kita tak 'menyusahkan' hidupnya.
Kalau kita selalu pandang rendah kat orang, jangan harap orang akan memuliakan kita.
One simple good deed today would create a better tomorrow for us all.
Some nice lessons untuk diri-sendiri juga.
=================================